Returns & Exchanges
At Chrissy Bales, we take pride in the quality of our beauty products and hair extensions, but if you are not entirely satisfied, we offer a 14-day return window for unopened and unused items. To maintain hygiene standards, all products must be returned in their original packaging with security seals intact.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization form.
Prepare Your Package
Securely pack your items in their original, unopened packaging and include the completed Return Authorization form inside the parcel.
Ship the Items
Send your package back to our distribution center using a tracked shipping service to ensure safe delivery and proof of postage.
Quality Inspection & Refund
Once received, our team will inspect the items for hygiene compliance and issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing